FAQ’S

I have been diagnosed with cancer and wondering if therapy would be helpful?

Your cancer diagnosis is life-changing. It might be disrupting many things in your everyday life for you, your family, friends and loved ones. The stress and all the emotions connected with your cancer experience might be overwhelming and difficult to manage. The range of services available at River Birch Therapy might be beneficial if you are looking for help with managing symptoms and understanding the meaning of your cancer experience in a way that facilitates hope and healing for you, your family and loved ones throughout your unique cancer journey.

What type of therapy sessions are available?

In-person and telehealth (virtual) sessions are available for children, teens and adults at River Birch Therapy in Pittsford, NY. Telehealth sessions are available to NY and IL state residents and held via a secure HIPAA-compliant and HITRUST-platform.

Are you an in-network or out of network provider?

River Birch Therapy is considered an “out-of-network” provider. A “superbill” (receipt of services) is available upon request that you can submit to your insurance provider for possible out-of-network reimbursement for therapy.

I’m currently “cancer-free” but noticed my anxiety increased during and beyond the recent COVID-19 pandemic. How can you help me find relief?

During the COVID-19 pandemic, many people with a history of cancer reported feeling more nervous, worried and anxious about their overall health and lives. At River Birch Therapy, regardless of where you are in life and your cancer journey, we will explore what you are experiencing in a way that reduces stress, anxiety and complex emotions to feeling more calm, safe, and empowered.

Can you explain the safety measures for in-person sessions?

River Birch Therapy has implemented reasonable preventative measures and safety protocols to ensure a safe therapeutic environment.

I’ve heard about a Good Faith Estimate. Can you tell me if this applies to me?

Under the law (Section 2799B-6 of the Public Health Service Act) known as the “NO SURPRISES ACT”requires that state-licensed and certified healthcare providers provide a Good Faith Estimate of healthcare charges to every new and continuing client who is either uninsured or does not intend to submit a claim to their insurance for medical services, including psychotherapy services. Details about the Good Faith Estimate (GFE) will be discussed during an initial consultation call. For general questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 368-1019.